Frequently asked questions

A ChairsideWeb site includes a page for every office, every provider and every service you offer, a location and provider finder that takes a patient from a service and a town to the right front desk, booking requests routed into that office's CRM or practice system, a free domain, managed hosting, 2 researched articles a week and weekly detail updates. It is designed, hand-coded, hosted and kept accurate by us on one monthly fee, with the $797 build fee invoiced only after launch.

Most groups do best with one hub that carries a page per office, because reviews, articles and brand authority pool in one place and each office still gets its own address, hours, providers and schema. One site per location makes sense when offices trade under different names, serve distant markets or must stay separable for a future sale. We build either structure, and both use the same finder and the same per-office booking routing.

Neither. ChairsideWeb is a website design and management company. We are not a dental practice, dental group, dentist or healthcare provider, we never give dental or medical advice, and content on client sites is general information rather than a diagnosis or treatment plan. We build and run the website; the clinical care, and every claim about it, stays with your practice.

7 days on Chairside, 10 on Operatory Suite while the AI agents are trained per office, and 15 on Group with the Content Engine running. The clock starts at the onboarding call, not at purchase, so the sooner the onboarding form is in, the sooner every office is live.

A revision is one change request, and there is no limit on how much goes into it. A new provider page, a rewritten implant service page, a changed layout on the hub: each is one revision. So is something much larger. "Build two new service pages for the downtown office, here is the copy and the images for both" is one revision, not four. 5 are included every month across every office, not per office. After the fifth, each additional revision is a flat $20, with no cap on how many you can buy and no hourly billing anywhere. Every revision is completed within 2 to 5 working days of you sending it, whatever the size. Unused revisions do not roll over.

Raise it in your client portal. You describe the change, attach anything we need, and it lands with the team as a tracked request so you can see where it is. Any office manager can be given portal access, so a change at one location does not have to route through head office first. You can also email us and we log it for you.

Weekly detail updates are the small facts that go stale across many offices: hours, holiday closures, a new hygienist, an insurance plan you stopped accepting, a provider moving between locations. Send them from any office and we apply them each week to the page, the schema and the finder together. They do not count against your revisions. Revisions are for changes to pages and structure; detail updates are for keeping every office accurate.

On Operatory Suite and Group the AI Engine answers calls when a front desk cannot, answers site chat, replies over SMS, Messenger and Instagram, and sends each booking request to the office the patient picked. It knows each office's hours, providers and services, it never gives dental advice, and it hands anything clinical to a person. A call-analysis PDF shows you what patients asked. A2P 10DLC registration for texting is filed by us.

Operatory Suite is $297 a month plus usage. Usage is the AI minutes and messages your offices actually consume, billed monthly in arrears at what our providers charge us with nothing added. There is no minimum and no bundle to guess at, and you see the usage line on every invoice.

Yes. The AI Engine is configured per office. A busy flagship can keep its own front desk answering first and let the AI catch overflow, while a satellite office with a part-time desk can route everything to the AI outside its open hours. Each office keeps its own greeting, its own providers and its own booking destination.

No. One domain is included free for as long as your plan is active, registered in your group's name through Cloudflare Registrar or Spaceship, so you own it outright. If you already have a domain we point it at the new site instead and nothing changes for patients who know your current address. If you ever leave, tell us where to send the domain and we transfer it at no charge.

Yes. Existing office domains can point to their location page on the hub, redirect to the hub, or stay as standalone sites if you choose one site per location. The free domain covers the main one; additional office domains you already own keep renewing with your registrar, and we configure them at no charge. Every domain stays registered to your group.

You pay the monthly fee for the plan you choose up front: $137 for Chairside, $297 plus AI usage for Operatory Suite, or $747 for Group. The $797 one-time build fee is invoiced only after the site is live and you are satisfied with it. The domain and the hosting are inside the monthly figure. There are no per-office fees.

Per group. One monthly fee covers every office on the site, however many you have, on a hub or on separate sites within the same plan. Adding an office is a revision, not a new subscription. The $797 build fee is also charged once for the whole group, not once per location.

Email us and say you want to cancel. Your message must reach us at least 2 business days before your next invoice date, during business hours, which are 9:00 to 17:00 Central Time, Monday to Friday, excluding US public holidays. A message sent outside those hours counts from the start of the next business day, so a weekend email does not give 2 business days of notice for an invoice due Monday or Tuesday. With valid notice, no further invoice is raised and the site runs to the end of the month you have paid for. With late notice, the next invoice is charged as normal and the cancellation takes effect at the end of that month.

No. All sales are final, and that includes monthly fees, the build fee, extra revisions and any cost we pass through at what our providers charge us. We do not refund for a change of mind or for a month you did not use. The one exception is a duplicate or incorrect charge made by our billing: tell us within 30 days and we correct it within 10 working days. The build fee is charged only after you have approved the site, which is exactly why it is not refundable afterwards.

The domain is yours and stays yours. We transfer it to your registrar account on request at no charge. Within 14 days of cancellation we provide an export of your content and articles so nothing you paid to have written is lost. The design and the code stay ours, as the terms set out.